Frequently Asked Questions
Everything you need to know about shopping with ALDO Shoes BeNeLux.
What are the shipping costs and delivery times for the BeNeLux region?
We offer standard shipping across Belgium, the Netherlands, and Luxembourg. Delivery typically takes 2-4 business days. Shipping is free on orders over €50, otherwise a flat rate of €4.95 applies.
How can I return an item and what is the return policy?
You can return unworn items in their original packaging within 30 days of purchase. Returns can be processed via our online portal or brought to any official ALDO store in the BeNeLux region free of charge.
Which payment methods do you accept?
We accept a variety of secure payment methods including iDEAL, Bancontact, PayPal, Klarna (Pay Later), and all major credit cards such as Visa and Mastercard.
How do I find the right size for my ALDO shoes?
Each product page features a comprehensive size guide. Since our sizing follows European standards, we recommend measuring your foot length and referring to our conversion chart to ensure the perfect fit.
Are your products covered by a warranty?
Yes, all ALDO products are covered against manufacturing defects for a period of 6 months from the date of purchase. If you believe your item is faulty, please contact our customer service team with your order number and photos.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking link from our carrier partner (PostNL or Bpost) to monitor your delivery in real-time.